Frequently Asked Questions

When can I check-in? What time is check out?

Your room is available for check-in from 3pm, check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply)

What at the reception opening hours?

Our reception is open

  • 09:00am until 21:00pm Monday - Friday
  • 10:00am until 19:00pm Saturday
  • 10:00am until 18:00pm Sunday's and Bank Holidays

What if I am arriving outside these hours?

An out of hours check-in service is available. We contact all guests shortly after receiving your reservation to discuss arrival times, if necessary full details of out of hours check-in will be provided before you commence your journey. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.

Do you accept group bookings?

If you are reserving 5 or more apartments for your party please contact us for group rates.

Do the apartments accommodate people with disabilities?

All public areas are wheelchair accessible and the lift serves all floors. A hearing aid induction loop is fitted at reception/. More detailed property accessibility information is available.

Do the Suites accept pets?

Only guide dogs are permitted in the apartments

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

No, PREMIER SUITES Birmingham is non-smoking.

Do the apartments have internet access?

Complimentary Wi-Fi is available. For users requiring greater bandwidth connections, high-speed internet access is available at £5 for 24 hours access.

Do your bathrooms have bath or shower?

All bathrooms are en suite with fantastic power showers